ICICI Lombard

• Intimate your claim
• Survey of loss site
• Documents list for processing claim
• Submission of Documents
• Survey report of Surveyor
• Offer for Settlement
• Consent on offer
• Claim Payment

1. Your loss is our concern and we are eager to help you on priority. Follow these steps for hassle free claim experience.
2. In the event of a claim, intimate the claim online immediately. It is recommended you use the online mode of intimation. We also accept claim intimation on our toll free number 1800 2666.
3. From here, our claims associate will get in touch with you and will appoint a surveyor immediately.
4. Our appointed surveyor will survey the loss and request for documents for processing the claim.
5. You will have to submit the relevant documents through the ‘Upload Documents’ link, the surveyor will verify and assess the loss and then submit the final report.
6. Our claims department will verify the Survey Report and further process the claim for settlement / closure
7. For payable claims, you will receive an Offer for Settlement on which you shall need to provide your consent.
8. On receipt of your consent and KYC check, the claim payment shall be credited to your Bank account.
9. For claims which are not payable as per the terms & conditions of the policy issued to you, ICICI Lombard personnel shall explain the ground for the denial to you.

1. Intimate your claim and book slot for survey
2. You will receive link for virtual survey via SMS or Email
3. If documents are required, you can use ‘Upload documents’ link
4. Surveyor / ICICI Lombard personnel will guide you during virtual survey & carry out inspection of damages
5. Offer for settlement made through link for payable claims
6. Digital consent on offer for settlement & online KYC submission by you
7. # as per terms & conditions of the policy issued to you. For claims which are not payable #, ICICI Lombard personnel shall explain the ground for the denial to you.